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Online Schools Complaint System launched by Government of Punjab

Although Prime Minister of Pakistan has launched Citizen Portal for resolution of any type of complaints about any federal, provincial or local government department, many departments have developed their own complaints management systems. Same is the case for the School Education Department, Government of Punjab as it has developed its independent complaint management system. On this system, any person can easily register its complaint against any private or public school of Punjab. 
Online Schools Complaint System launched by Government of Punjab

Visit SED's official website for complaints. Here you can select any of the two given options; Public School or Private School. On the next page, there are basically two sections; complaint detail and complainant information. Select the district and then school. Also select category, type and sub-type of the complaint from drop-down menus and type some description of your complaint. On the second section, give details about yourself. Also, state your relationship with the school; either you work at school, you are an ex-employee of the school, your child goes to school, you live in the school neighborhood etc.

It covers almost every type of complaints. There are five categories; which are further divided in types and sub-types:


  • AEO Visits
  • Insufficient Teachers
  • New School required
  • Proposed School Upgrade
  • School Timing
  • Text Books not received
  • Illegal Occupation in School
  • Security
  • Cleaning
  • School Funds
  • E-Transfer System


  • Boundary Wall
  • Class Rooms
  • Dangerous Building
  • Drinking Water
  • Electricity
  • Furniture
  • Playgrounds
  • Toilets

Teacher Behaviour 

  • Homework
  • Punctuality etc

Unfair Treatment

  • Corporal Punishment
  • Discrimination
  • Financial Extortion
  • Harassment


Above are some of the major complaint types. There are many others too.

If properly used, this system can play a groundbreaking role in the improvement of the quality in school level education. There are many problems which are being faced by teachers or students' parents and needed to be addressed but in the absence of any proper platform, it was not possible for the public to approach education department authorities for resolution of their education-related problems. But now this complaint system is easily accessible to anybody who has internet access. Alternately, you can call helpline 042-111 11 2020 against Public School.

On the other hand, you can also complain about private schools. You can complain about fee/ dues increase, high prices of syllabus/ books, low qualified/ untrained teaching staff, improper security, non-availability of clean water, cleanliness, irrelevant curriculum, non-availability of a playground and unregistered school etc. So if you face any of these issues, you can make use of this online facility to raise your voice and make a try to resolve the issue.

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