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How to file a complaint in District Consumer Courts?


District Consumer Courts have been established and successfully working in 11 districts of Punjab since 2007. Although these courts are established only in 11 districts, people belonging to other districts can also file their claims in corresponding nearby consumer court. These courts are meant to provide protection to consumers rights. If any consumer faces any discrepancy from any manufacturer, service provider, supplier, shopkeeper, government department and etc, he can file a case in the district consumer court. Justice is available free of cost and within a possible short time period to the public for resolving their complaints. Consumers can file complaints in District Consumer Courts as well as before DCO (District Coordination Officer).

Consumers can file a complaint about any of the following issues:
  • Supply of substandard/ poor quality products
  • Date of manufacturing and expiry or ingredient are not mentioned on any product
  • Non-exhibition of price list at the sale point
  • Non-issuance of receipt on purchase of anything or any detail is missing on receipt
  • Misleading advertisement about a product or service
  • Non-acceptance of warranty
  • Overcharging
  • Poor service

How to File a Complaint in District Consumer Court?

Procedure to file a case is very simple. There is no court fee and you don't even need to hire a lawyer to file a case in a consumer court. Serve a 15 days legal notice on plain paper to the service provider/ company or shopkeeper through registered post. If your complaint is not resolved within 15 days, you may file a claim yourself or through a lawyer on plain paper within subsequent 15 days before Consumer Court. You have to attach the copy of the legal notice, copy of CNIC, Receipt (if you have any) and any other proof etc. There is no court fee and no condition of hiring a lawyer. The court may punish the violator with imprisonment up to two years or with fine up to Rs.100,000 or with both in addition to damages or compensation.

How to File a Complaint before DCO?

Consumers may also file a complaint before DCO (District Coordination Officer) on plain paper for violation of; duty of disclosure regarding service or product, display of prices, issuance of receipt. DCO may fine the violator up to Rs. 50,000.

Addresses, Phone and Fax Numbers of Consumer Courts

Bahawalpur

Ist Floor, Jhangi Wala Road, Near Civil Hospital, Adjacent Aman Housing Society, Bahawalpur
Telephone: 062-2730325 , Fax: 062-2885673

Faisalabad

P-61 Jinnah Colony, Faisalabad
Telephone: 041-9201455 , Fax: 041-9200833

Gujranwala

Near DCO Office, Gujranwala
Telephone: 055-9201333-9200990 , Fax: 055-9200997

Multan

House No.430/17-B/XII, Near Chungi No.01, Waqas Town Pul Wasil, Multan
Telephone: 061-4784517 , Fax: 061-4784516

Sahiwal

36-C, Farid Town, Sahiwal
Telephone: 040-9200128 , Fax: 040-9200127

Sialkot

Cantt View Colony, Near Poli TopKhana Stop, Sialkot
Telephone: 052-9250580 , Fax: 052-9250581

D.G. Khan

274/A, Khayaban-e-Sarwar, D.G. Khan
Telephone: 064-9239094 , Fax: 064-2470496

Gujrat

House No.116-A, Shadman Colony, Near Shell Petrol Station, Gujrat
Telephone: 053-9260060 , Fax: 053-3537949

Lahore

Court No.1, 2nd Floor, Judicial Complex, Session Court, Lahore
Telephone: 042-37113822-4 , Fax: 042-37113823

Rawalpindi

Old District Katchery, New Block Special Court Complex, Rawalpindi
Telephone: 051-5512929 , Fax: 051-5121469

Sargodha

Banglow No.10, House No.11, Opposite Circuit House, Civil Lines, Sargodha
Telephone: 048-9230884 , Fax: 048-9230621




20 comments:

  1. I purchased power bank through online,paid by money by easipaisa to online company named lootolo,but they did not send me tye product nor return my money back.three month passed,company did not respond my emails and calls. I need to register complain by email as i am in muzaffarabad azad akshmir.please guide me how to lodge my complain against the company?
    Regards,
    wasim
    Cell; 03425140890 email : wasimlgrd86@gmail.com

    ReplyDelete
    Replies
    1. Your first mistake making advance payment, it is advisable to purchase against cash on delivery.
      Now simply send them a notice by registered mail or TCS courier placing on record your order Number, easypaisa payment evidence and request them to deliver or refund within 15 days otherwise you will proceed with legal recourse.
      If your complaint is settled within 15 days, good otherwise attach the copy of notice with other evidence's attached to your local Consumer court.
      Regards

      Delete
  2. please provide suggestion

    Co operative housing society increase water supply bill form 800 to 1500 kindly advice what can i do

    ReplyDelete
    Replies
    1. Contact me so that i can guide you in this regard.
      0300-9602562
      Muhammad Ali Khan Advocate High Courts

      Delete
  3. Hafeez Asghar MirzaJanuary 07, 2019

    I ordered the tailor to prepare coat for me. Paid 2000 in advance. He promised to prepare in time but didn't prepared on time. i waited for three hour for delivery but they made lame excuse. came a week after to collect the coat but it was discovered that they issued me wrong receipt(which is with me as proof) for my coat but it was another customer order wrongly recorded at my name. Again no delivery made. i waited and suffered.
    Plz. guide me about this. Should i go for consumer court.

    ReplyDelete
    Replies
    1. Contact me so that i can guide you in this regard.
      0300-9602562
      Muhammad Ali Khan Advocate High Court

      Delete
  4. Mujhe college k against dawa krna he. ....3 years se mera result card ni de rahay. ...guide krain

    ReplyDelete
    Replies
    1. Contact me so that i can guide you in this regard.
      0300-9602562
      Muhammad Ali Khan Advocate High Courts

      Delete
  5. Contact me so that i can guide you in this regard.
    0300-9602562

    ReplyDelete
  6. I visited a grocery store situated in a shopping mall. The guard didn't not let me, he stopped me at the entrance just bcoz I was wearing shorts. He said their terms and conditions don't allow customers wearing shorts. I feel insulting there.

    ReplyDelete
    Replies
    1. Contact me so that i can guide you in this regard.
      0300-9602562
      Muhammad Ali Khan Advocate High Court

      Delete
    2. I am legal advisor against many companies infringing consumer rights in products and their services.
      Contact me so that i can guide you in this regard.
      0300-9602562
      Muhammad Ali Khan Advocate High Court

      Delete
  7. My ptcl brodband is not working I can call to help line but my issue no resolved...can I any action. I case them in consumer Court?

    ReplyDelete
    Replies
    1. You have a strong case against PTCL. Contact me for further guidance in this regard.

      Delete
  8. aoa,
    dear concern on dated 3rd june 2019,i bought new shoe from borjan rs=3500 from mu;ltan, gardezi market gulusht for eid, but having used i came to know it is damaged/faulted by default and damaging my left foot, i went to shop on
    10 th june 19 and asked them to replac but they are not willing to do so, i have receipt every thing what consumer court can do for me, my point is that shoe isbit expensive and if it has fault by defaukt, they should replce it to me,
    looking for your response,
    fraz ghias-0301-8561172-multan.

    rgds.

    ReplyDelete
  9. Mery pas mobile phone hy honor 7s uska speaker chalty chalty khrab ho gya. Warranty card py expiry date July 2019 hy. Me ny service center py 26 June 2019 ko mobile warranty claim krny k liye dia tha. Aj 13 din bad unka manager kehta hy k sir ap ny mobile 17 June 2018 ko On Kiya tha is liye company ny warranty claim krny sy mana kr dia hy. Company ka kehna hy k ap k cell phone ki warranty 17 June 2019 ko khatam ho chuki hy. Mera point ye hy keh mery pass jo warranty card hy us py expiry date July 2019 hy aur me ny apna cell warranty claim krny k liye 26 June 2019 ko dia tha us waqt warranty expiry me 4 din baqi thy. I need some guidelines to file a case in consumer court.

    ReplyDelete
  10. I bought 1.5 Ton Air conditioner about 3 months back. It hardly worked for 25 days and then randomly started to display error and blowing hot air instead of cool air. I logged complaint 3 times and every time they took Electronic module of outdoor unit with them and came back with the claim that issue is resolved but it never resolved, issue still remain there. Please advise in this regard. I shall be really thankful to you.

    ReplyDelete
    Replies
    1. You should file a complaint in your local consumer court along with complete documentary proofs. By the way what is the company of your AC.

      Delete